Planning FAQ
A few answers before the occasion.
From the first brief to setup on the day. Find the practical details that help you plan.
Getting started
Can I book one service or a complete event?
Both are possible. Enquire about an individual station or activity, or ask IEC to coordinate several services around your occasion.
Can I enquire before the date or venue is confirmed?
Yes. Share what you know now, including your audience, approximate numbers and the services you are considering.
How far ahead should I enquire?
IEC’s published guidance recommends three to four weeks for smaller events and twelve to sixteen weeks for larger productions. Availability still needs to be confirmed for your date.
What helps you prepare a quotation?
The type of event, preferred date, venue, estimated guest count and any selected services are useful. A budget range helps prioritise the brief.
Food & setup
What do food stations need at the venue?
A suitable table, access for setup and an appropriate power supply are needed. Confirm the exact requirements for the stations you choose.
What is included in a food-station quote?
Food-station service can include ingredients, operators and setup. Table rental, cart upgrades, delivery location and any additional requirements should be clear in the agreed quotation.
What should I know about dietary requirements?
IEC’s published guidance refers to halal-certified ingredients unless indicated. Confirm the ingredients and dietary requirements for your selected menu with the team.
Can food stations be combined with activities?
Yes. Food, games, entertainment and decoration can be discussed together as part of one event brief.
Venue & equipment
What should I check with the venue?
Check access, lift and loading arrangements, setup and collection windows, shelter, power supply and any restrictions on your chosen activities.
What happens if it rains?
Equipment must not be installed or used in conditions that could make it wet. Operations stop if rain creates unsafe conditions. Discuss shelter and a weather plan in advance.
Do rentals include an operator?
Operator requirements depend on the selected equipment or service. Confirm staffing, supervision and rental duration in the quotation.
Can you help with event-day support?
IEC offers logistics, registration, manpower and stage support. Agree the roles and timings around your programme.
Booking & payment
Does sending an enquiry confirm a booking?
No. Your service selection, availability, quotation and confirmation arrangements need to be agreed with IEC.
Where can I find booking terms?
Refer to IEC’s current Terms & Conditions and the terms in your final quotation. Ask the team to clarify payment, changes, transport and weather arrangements before confirmation.
Let’s shape your occasion.
Tell us what you have in mind. Start with what you know.